Refund Policy

A different size or color may suit you better, and a delivery can occasionally arrive with a problem. We accept returns of both defective and non-defective new merchandise, and we accept exchanges under the conditions below.

Make your request after delivery

Ask for a return or exchange within 30 calendar days after the item is delivered. This is the deadline to submit your request, not a requirement for the parcel to reach us within that period.

For a change of mind, personal preference, or an incorrectly chosen option, the item must be new, unused, and in its original condition with its original packaging, labels, and accessories. Damaged, defective, incorrectly supplied, incomplete, or materially misdescribed items can also be reported. A problem item does not have to be undamaged to qualify for review.

Arrange approval before mailing

Email careygibson1915041@gmail.com with your order number, checkout email, and the reason for your request. For a product problem, add photos or video and retain the packaging and relevant parts. We will review the request and confirm the exact return address and instructions after approval. The mailing address on our contact page is for correspondence and is not automatically a return warehouse.

Use the prepaid label in your parcel

Returns are sent by mail. A free prepaid return label is included in the original package. Once your request is approved, follow the confirmed instructions and use that label; eligible returns do not require you to pay for the label or its return postage. If the label is missing or lost, contact us for help. Having a label does not replace the need for approval before sending the item. No restocking fee is charged.

Refunds and exchanges

After a refund is approved, we process and initiate it to the original payment method within 10 days. Your bank, card issuer, or payment provider may take additional time to post the credit; this is not a guarantee that the money appears in your account within 10 days.

We also accept exchange requests within the same 30-calendar-day period after delivery. A replacement depends on review and the inventory available at that time. If your preferred option is unavailable, we will discuss the available resolution. Nothing in this policy removes consumer rights that applicable law does not allow us to exclude.